Samsung Ecobubble 5 Year Warranty Download

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Transcript

Your Samsung Home Appliance
will be with you for the journey.
A lot can
happen
in 5 years
PARTS & LABOUR
*Only available on selected Samsung Home Appliances purchased from selected retailers. Terms and conditions apply. See reverse for details.
Free 5 year parts and labour warranty on selected Samsung Home Appliances purchased from selected retailers only*.
It’s another great reason to choose Samsung.
• ecobubble™ Washing Machines
• ecobubble™ Washer Dryers
• Tumble Dryers
• Dual Cook™ Ovens
• Compact Ovens
Available on purchases made between 1st May 2013 and 31st May 2014.
• Induction Hobs
• Refrigerators:
G-Series, RB29/RB31 or selected One
Door Fridge or selected One Door Freezer
• Selected Dishwashers
Redeem your warranty online within 90 days of purchase.
Activate online at: www.samsung.com/uk/homeappliancewarranty
To activate your promotional 5 year warranty:
Online: www.samsung.com/uk/homeappliancewarranty to register your product.
Telephone: UK: 0330 SAMWNTY (7269689)
EIRE: +44 (0)191 615 3079
to register your product over the telephone.
N.B. For online registration, a proof of purchase will need to be submitted. If you don’t have access to a scanner,
please mail your proof of purchase together with your completed online registration print out to:
Samsung Electronics (UK) Limited, Extended Warranty (Home Appliance) Support, 1000 Hillswood Drive,
Chertsey, Surrey, United Kingdom KT16 0PS
To maintain and improve the quality of our service, we will record and/or monitor telephone calls. Calls to 0330 numbers cost no more than 5 pence per minute + set-up fee for BT
residential customers. Mobiles and other providers’ costs may vary and charges are subject to change without notice and are provided as reference only.
Statement of Limited Warranty: 5 Year Warranty
STANDARD WARRANTY PERIOD AND EXTENDED WARRANTY PERIOD
The warranty period starts on the date of invoice as shown on the purchase receipt. The
standard warranty period ends 24 months later. By registering the product(s) within 90 days after
the invoice date, you will receive an additional 3 years’ extended limited warranty service (callout
charges, parts and labour only, unless product is in Samsung’s opinion beyond economic repair),
which will bring the total period of coverage to 5 years from the date of invoice (the “Extended
Warranty Period”). All of the terms set in this Statement of Limited Warranty shall apply to any
extended warranty. The method of service and operating conditions will be as described in the
original warranty statement provided with the Samsung Product.
5 YEAR WARRANTY: REDEMPTION PROCESS & DETAILS
1. To redeem and claim the 5 Year Warranty, all details and submissions MUST be registered on
www.samsung.com/uk/homeappliancewarranty to validate the claim(s).
2. Claim(s) for 5 Year Warranty must be received no later than 90 days from the invoice date to
validate any claim(s).
3. Upon registration the claimant will be sent an email confirmation with notification of
registration and a related reference number for the claim being registered on
www.samsung.com/uk/homeappliancewarranty
4. A copy of your invoice or lease agreement MUST be submitted as proof of purchase.
5. Proof of dispatch will not be accepted as proof of receipt.
6. The 5 Year Warranty is not transferable and no alternative will be offered.
STATEMENT FOR SAMSUNG 5 YEAR DIGITAL APPLIANCES WARRANTY
1. This offer only applies to the purchase of new (not second-hand) Samsung products of
the following types, which are sold by selected retailers in the UK or Republic of Ireland
between 1st May 2013 and 31st May 2014. Purchases from auction websites (eg. eBay),
from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) or from
Electrocentre Ltd (trading online as Electrocentre.co.uk, Digital-Point.co.uk, 247electrical.
co.uk) or Ultimate Appliances Ltd are excluded.
a. ecobubble™ Washing Machines
b. ecobubble™ Washer Dryers
c. Tumble Dryers
d. G-Series Refrigerators, RB29/RB31, selected One Door Fridges and selected One Door
Freezers (see www.samsung.com/uk/homeappliancewarranty for all eligible models)
e. Selected Dishwashers (see www.samsung.com/uk/homeappliancewarranty for all eligible models)
f. Dual Cook Ovens
g. Compact Ovens
h. Induction Hobs
2. This offer applies to customers resident in the UK, for products bought in the UK. For
customers outside the UK & ROI, please refer to the country-specific warranty information
that came with your product.
3. All 5 year warranty claim(s) must be registered online within 90 days of purchase.
4. This Promotion is only available to End Users and not, for the avoidance of doubt, to any
company or organisation who has purchased for the purpose of resale.
5. Employees or agents of Samsung or any of its group companies or their families or
households or anyone professionally connected to this Promotion are not eligible to enter.
6. By entering this Promotion you agree to be bound by these terms and conditions.
EXTENT OF 5 YEAR LIMITED WARRANTY
During the Extended Warranty period Samsung continues to warrant that the Samsung product
shall be free from defects in materials and workmanship.
If this product does not function as warranted, against defective materials or workmanship, you
should contact the Samsung Technical Support Helpline.
When warranty service involves the exchange of a product or part, subject to applicable law, the
item replaced becomes the property of Samsung. The replacement may be a new or repaired
item. The replacement item assumes the remaining warranty period of the original product.
Remote technical support is provided for the product(s) throughout its warranty period.
CLAIM(S) FOR WARRANTY SERVICE
To obtain a warranty service, you must:
• Contact the Samsung Support hotline on UK: 0330 SAMWNTY (7269689) /
EIRE: +44 (0)191 615 3079) or email: wgsupport@samsung.com to make request.
• Provide the product code and serial number.
• Provide proof of activated extended warranty, as per the e-mail confirmation sent at the time
of online warranty registration(s).
• Provide a clear fault description and carry out any diagnostics if advised.
• Comply with any reasonable instructions from Samsung or an Authorised Service Centre to
allow you to receive the warranty service.
TRANSFER OF PRODUCT
If you transfer this product to another user, warranty service may be available to that user during
the remainder of the standard 24 month warranty period, but not during any extended warranty
period (i.e. the extended warranty is not transferable).
EXCLUSIONS
Samsung makes no representation or guarantee that the Samsung product(s) will operate
uninterrupted or error free.
During the Extended Warranty Period, Samsung will only provide the warranty in the UK and
Ireland. Samsung is not responsible for paying any travel or delivery costs where the product is
located outside the UK or Ireland.
Services performed by Samsung in rectifying damage or defect caused as a result of any
excluded conditions shall be subject to additional charges for labour, transportation and parts.
Warranty Service or Replacement is not available to you if the product you present for
exchange is:
• Defaced,
• Altered,
• Damaged beyond repair, or
• In need of a repair not included in warranty service. (Periodic Maintenance and the repair or
replacement of parts due to normal wear and tear.)
To the maximum extent permitted by law, warranty service does not include repair of failures
caused by:
• Modification or attachments
• Accidents or misuse
• Unsuitable physical or operating environment
• Third party products eg consumables
• Maintenance by anyone other than Samsung or a Samsung Authorised Service provider.
• Operation of a product beyond the limit of its duty cycle
• Products, components, parts, material, software, or interfaces not furnished by Samsung
NEITHER SAMSUNG NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS MAKE ANY OTHER
WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL
OR STATUTORY, WITH RESPECT TO THE PRODUCT(S), AND TO THE EXTENT PERMITTED BY
APPLICABLE LAW, SPECIFICALLY DISCLAIM ANY IMPLIED, LEGAL OR STATUTORY WARRANTIES
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL
PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS.
GENERAL TERMS
1. These terms and conditions are governed by English law and come under the exclusive
jurisdiction of the English courts except to the extent that the End User is resident in the
Republic of Ireland in which case nothing in these terms and conditions shall affect any
mandatory provision of Irish law which may apply.
2. By entering this Promotion you agree to be bound by these terms and conditions.
3. The Promoter shall have the right, where necessary, to undertake all such action as is
reasonable to protect itself against fraudulent or invalid claim(s) including, without limitation,
to require further verification as to the identity, and other relevant details of an entrant or
claimant and/or the verification as to their qualifying purchase.
4. The Promoter shall not be liable for any interruption to this promotion whether due to force
majeure or other factors beyond the Promoter’s control.
5. The Promoter reserves the right, acting reasonably and in accordance with all relevant
legislation and codes of practice, to vary the terms and conditions of this Promotion.
6. Samsung Electronics (UK) Ltd reserves the right to amend the promotion in whole or part
without prior notice or compensation.
7. This promotional offer cannot be used in conjunction with any other Samsung Electronics
promotion(s).
8. Promoter: Samsung Electronics (UK) Ltd, Samsung House, 1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PS.

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