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NPSC 2003 • Associations Elect New Leadership• Best Ideas Contest
• How to Identify Semi-Conductors
• NESDA Industry Relations —
At Your Service!Report
ProService Magazine
A Journal of NESDA and ISCET • August 2003 www.nesda.com • www.iscet.org
2 — August 2003
www.nesda.com
www.iscet.org
An official journal of NESDA
(National Electronics Service Dealers
Association), and ISCET
(International Society of Certified
Electronics Technicians).
Purpose
ProService Magazine, a publication for members of NESDA and
ISCET, is produced by NESDA, the
National Electronics Service Dealers
Association, 3608 Pershing Ave.,
Fort Worth, TX 76107. It is intended
for the enlightenment, education
and entertainment of the members
of NESDA and ISCET.
With the exception of official announcements, the statements and
opinions expressed herein are those
of the authors and not necessarily
those of the associations.
Unless otherwise clearly indicated,
neither NESDA nor ISCET endorses
any company, product or service appearing in any article in this publication.
Business and Editorial Offices
3608 Pershing Ave., Fort Worth, TX
76107-4527; 817-921-9061;
Fax 817-921-3741;
www.nesda.com; www.iscet.org
Executive Director: Mack Blakely
Director of Communications:
Sheila Fredrickson
Email: sheila@nesda.com
Associate Editor/Production:
Stephanie Miller
Email: stephanie@nesda.com
Copyright
Copyright © 2003 by NESDA,
Inc., all rights reserved. No part of
this publication may be reproduced
or transmitted in any form or by any
means without written permission
from NESDA.
New NESDA/ISCET Officers Elected ............................................ 3
Industry Angels Program Sponsors.............................................. 3
NPSC 2003 Convention Report .................................................. 4 - 7
Best Ideas Contest ..................................................................... 8
Outgoing NESDA President’s Remarks ........................................ 9
Hall of Fame Induction .............................................................. 12
ISCET — Viewing the Passing Parade .......................................... 14
TechTalk .................................................................................... 14
Incoming NESDA President’s Article — Brian Gibson CET ............ 16
Incoming ISCET President’s Article — Jim Fellows CET/CSM ........ 17
New NESDA Members from 5/2 - 8/1/03 .................................. 18 - 19
Technical Corner: Identifying a Semiconductor — Cary Citro ....... 20 - 21
NESDA Industry Relations Committee — At Your Service! ............. 21
Welcome New Associates & CET’s from 5/8 - 8/4/03 ................. 22 - 23
What’s Inside:
Table of Contents
PTS Electronics .......................................................................... 9
MCM Electronics ....................................................................... 11
Pacific Coast Parts ..................................................................... 13
Electronix Corp. ......................................................................... 15
AYS Software ............................................................................. 17
Tritronics, Inc. ............................................................................ Back Cover
Index of Advertisers
Upcoming Events
CEA Industry Forum &
Fall Conference
October 13-15, 2003
Carlsbad, CA
www.ce.org
COMDEX 2003
November 15-20, 2003
Las Vegas, NV
www.key3media.com
2004 International CES
January 8-11, 2004
Las Vegas, NV
www.ce.org
National Professional Service Convention and Professional Service Trade
Show (NPSC) 2004
July 27-31, 2004
Renaissance Hotel, Nashville, TN
www.nesda.com
If you would like your event listed in
this sect ion, please contact
s tephanie@nesda.com or cal l
817/921-9061 ext.13.
3 — August 2003
NESDA Officers
President: Brian Gibson CET (MA)
Vice-President: Don Cressin CET (MD)
Secretary: Doug Freeman (FL)
Treasurer: Fred Paradis CSM (MA)
Imm. Past President: John Eubanks CET (FL)
*Region 1 Director: Fred Paradis CSM (MA)
Region 2 Director: Vic Gerry (NY)
*Region 3 Director: Justin Mays CSM (MD)
Region 4 Director: Doug Freeman (FL)
*Region 5 Director: George Weiss CSM (IL)
Region 6 Director: Bill Sims CSM (TX)
*Region 7 Director: Clancy Harms (MO)
Region 8 Director: Leo Cloutier CSM (CA)
Advisory Board Members:
Fay Wood, SatisFusion
David Melwid, PTS
Steve Zell, Thomson
ISCET Representative to the NESDA Board:
Jim Fellows CET/CSM (ISCET President)
*Regions electing new directors this year
NESDA/ISCET Officers 2003 - 2004
NESDA Standing
Committees
Past Presidents: John Eubanks CET (Chair)
Awards (Past Presidents): John Eubanks
CET (Chair)
Nominations: John Eubanks CET (Chair)
Bylaws Internal Development: Billy Williams
EHF (Chair)
Information Technology: Del Whiteman CET/CSM
Endorsements: Vic Gerry
Industry Relations: Wayne Markman
Legislative: Don Cressin CET
Membership/Marketing: Fay Wood (Chair)
Professional Service Management: Randy
Whitehead CSM
Ways and Means: John Eubanks CET (Chair)
State & Local Representatives: Pat Viscardi
and Gary Thompson CSM (Co-Chairs)
Incoming NESDA President Brian Gibson
CET and outgoing NESDA President John
Eubanks CET
Outgoing ISCET President George
Brownyard CET and incoming ISCET
President Jim Fellows CET/CSM
NESDA Special
Committees
Certified Service Center: Bill Sims CSM
Diversification: Fred Paradis CSM
Convention First-Timers: Fred Paradis CSM
Electronics Industry Hall of Fame:
Dorothy Cicchetti EHF, President and Chairman
of the Board
ISCET Officers
President: Jim Fellows CET/CSM
Vice President: Joseph (“C.W.”) Villademoros
CET/Ph.D.
Secretary: Dan Mundy CET/CSM
Treasurer: Del Whiteman CET/CSM
Immediate Past President: George Brownyard
CET
ISCET Director: Bohdan Borowik CET
ISCET Director: Ernie Curtis CET
ISCET Director: Oscar Romero CET
ISCET Director: David Bates CET
NESDA Representative to the ISCET Board:
Brian Gibson CET (NESDA President)
ISCET Committees
Instructors Group: Joseph Villademoros,
CET/CA/Ph.D.
New Certifications/AAMI Investigation:
Dave Bates, CET
Publicity: Joseph Villademoros, CET/Ph.D.
ESI Analysis: Dan Mundy, CET/CSM
ISCET Chapters: David Bates CET
Mexican Certification: Oscar Romero, CET
Member Benefits: Ernest Curtis, Jr., CET
By-Laws: George Brownyard, CET
Awards: Ernie Curtis, CET
Industry Angels Program Sponsors 2003
The following companies (listed in alpha order) have
sponsored the Industry Angels program in 2003, a
program dedicated to expanding NESDA membership
and the goals of the NESDA organization. NESDA
thanks you all! Updates for 2004 sponsorships will be
ongoing.
AON
B&D Enterprises
Hitachi America Ltd./Home Electronics Div.
JVC
Kenwood
Mitsubishi
N.E.W.
Panasonic
Philips Consumer Electronics
Samsung Electronics America
SatisFusion
Sencore
ServiceBench
Service Net
Sharp
Sony
Thomson Inc.
Toshiba America Consumer
Products, Inc.
Tritronics, Inc.
WaCA
Warrantech
Companies present for the presentation of Industry Angels plaques
at NPSC: (left to right): Bob Fisher, Toshiba; Jim Thompson,
JVC; Teresa Omar, Hitachi; Kathy Gonzalez, Kenwood; Suzanne
Schneider, SatisFusion; Michael Resnick, WaCA; Kim Wagner,
Tritronics; Wayne Nichols, Philips.
2003 Industry Angels Sponsors
4 — August 2003
NESDA PRESIDENT’S AWARDS —
Billy Williams EHF (pictured, at left)
Chris Fabian, Toshiba
Kim Wagner, Tritronics, Inc.
Fay Wood, SatisFusion, Inc.
(presented by John Eubanks CET, at right)
OUTSTANDING COMMITTEE CHAIRMAN AWARD —
Fred Paradis CSM
ISCET PRESIDENT’S AWARD —
Alignment Club of Los Angeles
Accepted by Leo Cloutier CSM
(presented by George Brownyard, at left)
RICHARD MILDENBERGER
OUTSTANDING NESDA OFFICER AWARD —
Brian Gibson CET
PERSON OF THE YEAR — John Eubanks CET
(presented by Mike Webber CSM, at left)
M. L. FINNEBURGH, SR. AWARD
OF EXCELLENCE — George Weiss CSM
(presented by George Bluze EHF, at left)
LEO SCHUMAVON AWARD —
Gerry McCann CET/CSM
(presented by Dorothy Cicchetti EHF, at left)
PARTners in Excellence — Tritronics, Inc.
Accepted by Kim Wagner, Vice President, Tritronics
(presented by John Eubanks CET, at right)
2003 NESDA/ISCET Awards
REGIONAL FRIEND OF SERVICE —
Joseph Strona, Toshiba (pictured)
Jim Muse, Thomson
(presented by Leo Cloutier CSM, at left)
NATIONAL FRIEND OF SERVICE —
Chris Fabian, Toshiba
EVERETT PERSHING MEMORIAL
MEMBERSHIP AWARD —
Fay Wood, Chairman & Founder, SatisFusion, Inc.
ASSOCIATE LEADERSHIP EXCELLENCE AWARD —
OPEA, Oregon Professional Electronics Association
Accepted by Ray Kent, OPEA President
(presented by Leo Cloutier CSM, at left)
ISCET Top 10 CA’s
For the many volunteers who
administer certification exams,
ISCET recognizes those who
proctored the most tests during the
calendar year prior
to the convention.
1. C. W. Villademoros
2. Rod Moore
3. Troy West
4. L. A. Leibensperger
5. Robert Gonzalez
6. Edward Reilly
7. Iutisone Tiliaia
8. Parviz Shams
9. Earl Tickler
10. Leslie Paul Sheets
5 — August 2003
570 attendees came to “Feel the Power” of NPSC and NESDA/ISCET at the 2003 National Professional Service Convention sponsored by NESDA and ISCET, held in Reno at John Ascuaga’s Nugget
July 15-19. Included were training, networking, opportunities to socialize, sponsored meal events and
even a golf outing at a local golf course. Many individuals and companies share the credit for making
this year’s event successful. It is not possible in the limited space available to show or list everyone who
helped, so these pages will present a capsule view.
New this year were colorful laminated name badges with names in larger, bolder print. The
back of the name badge contained an abbreviated schedule for quick reference. Also new this year
was Hawaiian Shirt Day, held on Saturday in memory of Rich Mildenberger CET, former NESDA
Region 2 Director and ISCET member who passed away suddenly in April. Rich loved brightlycolored shirts, and after the Hitachi crew announced that they would wear Hawaiian shirts at their
Saturday breakfast in his memory, other attendees followed. (Photos showing some of the Hawaiian attire at the bottom of page 12.)
The 2003 Convention Guide contained 36 pages of ads, convention information, and helpful maps to
help get around in the hotel.
The Trade Show was held July 17-18, and featured 38 exhibitors in 53 booth spaces. Those strolling
through the show had the chance to visit with exhibitors and gain product knowledge about everything
from business software to test equipment. Drawings for donated door prizes during the show helped
make it exciting and interesting.
This year’s schedule featured more technical training by manufacturers than has been seen in recent
years, making it truly difficult to decide between sessions. Training sessions offered learning about
everything from hanging flat panel screens, computer networking, troubleshooting projection televisions, rear projection television servicing, to HDTV service and digital convergence techniques. There
were also management sessions on preparing your business to become a Certified Service Center, a
FieldPower system demonstration, CET and CSM exam preparation sessions, and the annual Best
Ideas Contest moderated by Gerry McCann CET/CSM, to name a few.
For anyone new to NPSC, first-timer sessions were held early each morning to give anyone new to
the convention tips on how to get the most out of each day’s activities.
Who can forget the sponsored meal events!? Attendees were treated to buffet and seated meals with
a wide variety of good eats, as well as door prizes where lucky folks won everything from DVD players
to big-screen televisions.
NESDA and ISCET also elected new leadership and held annual meetings for their members (see
page 3 for a current list of officers for NESDA/ISCET).
Whether or not you attended this year’s convention, make plans now to attend NPSC 2004 in Nashville, TN July 27-31. The Renaissance Hotel in Nashville will be the site. An early registration form is
included with this magazine so you can get the best rate available, or you can register online at
www.nesda.com/npsc.
2003 NPSC Sponsors
Meal Sponsors
(In Order of Event):
Warrantech
Pioneer
Thomson
Sharp
Panasonic
Samsung
Phillips
Toshiba
Sony
Hitachi
NESDA/ISCET/FieldPower
Coffee Breaks — PTS Electronics
NPSC Golf Outing — Tritronics
Friday Evening
Entertainment — Tritronics
2003 Trade Show
Booth Participants
Andrews Electronics
AON Warranty Group
B&D Enterprises
Certified Service Center Program
Chief Manufacturing
Computer & Monitor Maintenance
Concord EFS
Cumberland Electronics
Custom Data Associates
Federal Warranty
FieldPower
Hitachi America Ltd./Home Electronics Div.
Howard Electronic Instruments
JVC Service & Engineering Co.
Key Prestige
LG Electronics Alabama Inc.
MCM Electronics
Mitsubishi
NESDA/ISCET
Ness Electronics
N.E.W.
Pacific Coast Parts
Panasonic Services Co.a
PATx
Philips Consumer Electronics
PTS Electronics
RossWare Computing
Samsung Electronics America
Sencore
ServiceBench
ServiceNet, LLC
Sony Service Co.
Thomson Inc.
Toshiba America Consumer Products, Inc.
Tritronics
VAC Service Corp.
Warrantech
2003 Convention Report
Photo contributors: Sheila Fredrickson, Stephanie Miller, and Gerry McCann.
2003 Professional Service Trade Show
6 — August 2003
Service Information
Symposium Participants
Apex
Federal Warranty
GE Customer Care
Hitachi Home Electronics
JVC Service & Engineering Co.
Kenwood
KeyPrestige
LG Electronics Alabama Inc.
Mitsubishi
N.E.W.
Panasonic Services Co.
Philips Consumer Electronics
Pioneer Electronics Service
Samsung Electronics America
Sanyo/Fisher Service
SatisFusion, Inc.
ServiceBench
Sharp Electronics Corp.
Sony Service Co.
Thomson Inc.
Toshiba America Consumer Products, Inc.
VAC Service Corp.
Warrantech
2003 NESDA
Communications Awards
NEWSLETTERS
First Place
“The Speaker” — NESDA of Ohio
Editors, Ron Purkhiser and Joe Sopko CET
Second Place
“TEA News Digest” — Texas Electronics
Association
Editors, Mack and Carolyn Blakely
Third Place
“WESA Newsletter” — Wisconsin
Electronics Service Association, Inc.
Editor, Larry Neuens
WEBSITES
First Place:
NESDA of Ohio
Webmaster, Gary Thompson CSM
Second Place:
WESA — Wisconsin Electronics Service
Association, Inc.
Third Place:
VPEA — Virginia Professional Electronics
Association
Webmasters, Peter Florance CET/CSM
and Phillip Jones CET
NPSC 2003: The Week in Review
Welcome Reception
Sponsored by Warrantech
and NESDA/ISCET
Pioneer Breakfast
Thomson Luncheon
7 — August 2003
Sharp
Cocktail Party
& Dinner
Panasonic Breakfast
Samsung Luncheon
Philips Cocktail
Party & Casino
Night
(cont’d on page 12)
8 — August 2003
2003 NESDA Best Ideas Contest — Moderated by Gerry McCann CET/CSM
1 — Try using a Company Retirement
Planning Service to engage an IRA or similar program for employees. Plan for a nest
egg and a retirement future 5-10-20-30
years out. Good morale booster. Helps
retain employees with beneficial “Golden
Handcuffs.”
2 — Create a liability waiver for the expensive Plasma, DLP and LCD displays
to avoid conflicts about scratches and
minor damage occurring during normal
handling. Response Feedback: an attorney has advised one participant that
this form may not cover many major legal issues but could act as a deterrent in
minor incidents. The best solution is to
go slow and be careful.
3 — Always use a moving blanket — request extra towels from the client if needed
— to avoid damages. Blanket “pull and
slide” everything possible to avoid dropping. (Ref: Victory Packaging — 855624-3572 Blankets are 96.00/dozen, the giant rubber bands are $10.00 per dozen —
www.victorypackaging.com)
4 — Build a plywood platform to move
and store the plasma products. Line with
sponge cushions and use lock wheels. Allows for upright storage from the pickup
through the lab process/storage through the
delivery truck.
5 — Pictures were shown of a “plasma”
repair lab with cables coming down from
the ceiling above, mounting brackets and
rubber table stabilizers for servicing and
foam rubber lined set-angle service jigs for
scratch protection.
6 — Wrap every product of value in wide
plastic wrap to protect finishes from scuffs.
(Plastic wrap is available on hand — rolls
from packing supply companies.) Use
cardboard under the wrap for more rigid
screen protection. Double plastic wrap
protruding areas. (Ref: Plastic rolls are
available in different colors. Use clear
wrap for incoming and red wrap for outgoing products has been mentioned.)
7 — Since there is so much info at the
NPSC, maybe it could someday be assimilated and placed at the website.
8 — A sample paper notepad was passed
around that is given out to retailers. Acts
as a retail display floor note pad with
servicer name and brands represented.
Servicer location and promotional map on
rear. Inexpensive cost at about 20 cents
per pad. Very consistent promotional product. Constant reminder of the servicer/retailer relationship. Practical substitute for
business cards.
9 — Buy your own truck, purchase full
liability and hire a moving company to man
it when jobs require. Movers can be
trained to make attachments and use proper
(cont’d. on page 10)
This year’s contest was held July 16, 2003 after the Sharp Cocktail Party & Dinner. About 60 people attended and shared the 38 ideas in this article.
9 — August 2003
Outgoing NESDA President’s Remarks — John Eubanks CET
As many before have so trodden ... I now
follow in those footsteps ... along a path
paved with a sense of awesome appreciation for all of your support and confidence
that offered me the opportunity to serve
you.
I wish to thank all of our members, officers, directors, committees and industry
partners, for all the trust, support, and help
they provided. I also want to thank Mack
and Carolyn Blakely with our entire
NESDA/ISCET staff for their cooperation
and willingness to get many tough jobs
done, garnered with such a professional
can-do attitude that has redefined our association. Together we faced many unforeseen problems over these past two years.
Whether from health issues, loss of loved
ones or just plain old random difficulties
they have only served to temper our will
and hone our determination.
I was fortunate to be the first NESDA
President to have the advantage of ready
counsel from our industry Advisory Board
Members. Help from these distinguished
partners both present and past enhanced
opportunities for success greatly.
All of these are truly critical elements
in the progress we have made. Certainly
my part if any in these accomplishments
are minimal and traceable to some lessons
learned early in life. One lesson taught by
Mother after she experienced a major trial
of life in early December of 1949 was the
power of prayer. I saw her pray each and
every day afterwards. I can earnestly tell
you that I have and continue to pray for
this association and guidance each and
every day. Another lesson was a simple one
taught by the U.S. Navy. Lead, follow or
get the heck out of the way. I defer to your
opinion as to which portion of this lesson
I took the greater advantage.
I evaluate my service to you with a very
simple test rather than rely upon any residual appreciation of those dwelling and
dining at the bottom of our NESDAnet.
This test has only one question that can be
answered with a simple “yes” or “no.” Am
I leaving my NESDA office better than
when I entered? Again I will respect your
answer to this question as my performance
evaluation.
In departing, I offer a testimony for
those who may question the power of
prayer. Barely one year ago on July 16,
2002 we received news of our daughter
being diagnosed with Hodgkin’s Lymphoma. At that time I asked for your
prayers that I know so many of you provided. She endured a regiment of chemotherapy treatments and radiation in the time
span since we received this news. She is
here with us today in remission. Thank you
for all your prayers. Can you hear me now?
As I depart to return to the Land of
Chad, I want each of you to know that I
carry sincere appreciation for the trust
you placed in me and will continue to
pray for our association daily. Good
night and God bless each of you as graciously as he has blessed me.
John N. Eubanks CET
NESDA Immediate Past President
http://www.ptscorp.com
10 — August 2003
care. Sub-contracting drivers is a great
expense savings.
10 — Set up a Fixed Standard Rate chart
like the automobile service companies.
Could be a good guideline and provide a
reasonable consistent base for time
charges. Could be software driven.
11 — Don’t be afraid to hire a blind person for call-taker duty. Use the JAWS accessibility program. Proven to be a very
consistent employee. Consult with your
“Center for the Blind.”
12 — Use heavy blue rubber garden gloves
to carry Vega and large heavy odd-shaped
products. The surface tension allows for
less slippage and less finger damage. The
friction spreads the weight over the hand
and away from the fingers.
13 — Try the same as above with “Wide
Receivers” gloves from a sports supply
store. The coating does not leave residue.
14 — Develop a web based system to centralize searching for warranty time and
stock eligibility limits for multiple brands
without having to log into a secured
website. Possibly FieldPower could be the
coordinator of this central database. Product updates by subscription.
15 — Educate lady call-takers to become
more technically oriented. Tech Talk need
not be deep, but limited to common product connectivity and repeated symptoms.
There is an everyday prejudice towards
wanting to ‘speak to the tech guy’ when a
caller senses an unfamiliarity of the issue
with a lady call taker. Basic tech training
can increase confidence for both the caller
and call taker.
16 — Hire past ITT employees. They have
very good customer service skills.
17 — Sell impulse items when a repair is
complete. Cleaning products, blank tapes,
surge suppressors etc.
18 — QOS scores can go up 20% by focusing on improving the picture on the repaired TV. Spend about 5 extra minutes
with the set owner going over contrast,
brightness and other settings under their
room lighting. Often makes the picture
much better and some owners show appreciation on the satisfaction survey. Especially beneficial if the primary enjoyer is
home at the time of the service call.
19 — Create a “WOW” effect with the set
owner. Go the extra time to clean the
screen and mirror to give the client a better picture on each call.
20 — Stock some candy — suggested
was Tootsie Roll Pops — at the front
counter — to calm the sometimes rambunctious small children of incoming
product owners.
21 — Use a local automotive body and
fender paint shop to match TV cabinet
paint. Color matching is tough to obtain
without professional help. The various
shades of Silver on 32 and 36-inch cabinets are not standard and often can become
scuffed by the protective wrapping blanket.
22 — The “Shoulder Dolly” is now available to help move big screen TV’s. Two
men lift using their shoulders, and steady
the set with their hands. Works well on uneven surfaces and stairs. The company —
this year — is presenting at the NPSC
Trade Show. Cost approximately $300.
23 — Use frequent flyer credit cards for
business purchases to accumulate great
vacation or inexpensive travel to NPSC
next year.
24 — Using a credit card also gives a better tracking method for bookkeeping systems. Charge parts, accessories and chemicals. All business expenses.
25 — Create and print out a simple bar
graph of all manufacturer rates for quick
comparison between each warranty company. This is an easy tool for negotiating
and comparison. TPW’s commonly require
a separate bar graph.
26 — When adjusting mechanical focus
from behind a PTV, use removable tape
to secure a white paper card inside the
screen. Easier than a mirror. Much
easier than running back and forth to
make the adjustments.
27— Add a “Chat Room” to the
NESDAnet Program.
28 — Buy a “Scorpion” Flashlight from a
police supply company. No board cracks
or breaks can get past the Xenon Gas Bulb
6,500 candlepower beam.
29 — Use removable hard drive caddies
for data backup — the cost of removable
USB external drive bays and large hard
drives have dipped below the cost of similar size blank backup data tapes. This is
very effective in peer-to-peer networks and
stand-alone systems.
30 — To rebuild a rubber tire pulley, try
ply-o-bonding a belt to the old form of the
pulley.
31 — As an employee benefit, arrange for
corporate membership to a local heath club
for employee participation. This acts a
company benefit for the employee to join
and also normally offers added family participation discounts.
32 — Encourage thermal photography
maps for major circuit boards and set about
a system to require temperature photos for
modern component-filled board trouble
shooting. Thermal cameras are now
readily available.
33 — Call-takers should request the owner
supply model/serial/date stamp information when logging in a call. Often the client will be made aware of the trinkets and
obstructions of getting to the TV. Sometimes if they have to go look at the TV
back, they will clean it up a bit before the
technician has to waste much time removing statues and flowers.
34 — Have the client, if possible, fax their
bill of sale to confirm the warranty and actual purchase date before getting out and
finding the BOS differs with the verbal date
of purchase.
35 — Begin to work with local hospitals.
Because they are always downsizing, the
process of sub-contracting technical services has expanded. Similar products,
much higher rates of payment. Time sensitive but very lucrative new business for
consumer servicers. Investigate biomedical repair training.
Best Ideas Contest
(cont’d. from page 8)
(cont’d. on page 16)
11 — August 2003
http://www.mcminone.com/magazine
12 — August 2003
Toshiba Breakfast
Sony
Luncheon
Western Night
Sponsored by NESDA/ISCET, FieldPower • Entertainment sponsored by Tritronics, Inc.
Hitachi Breakfast
(cont’d from page 7)
(cont’d on page 15)
13 — August 2003
After a delay of half a decade, the National Electronics Industry Hall of Fame has returned to actively promoting the accomplishments of a few select individuals by honoring
them with this prestigious award. This year’s induction of new members took place at the
annual NESDA/ISCET Awards Banquet held on Saturday, July 19, 2003 in Reno, Nevada
at NPSC 2003. Dorothy Cicchetti EHF, current President and Chairman of the Board,
presented each new member with a beautiful plaque honoring their achievement.
Honored with this prestigious award in 2003 were these five individuals, listed together
with the category in which they were honored:
National Electronics
Industry Hall of
Fame
Introduces
Newest Inductees
Industry Association
Members
Billie S. Abernathy
Association
Executives
Clyde W. Nabors
Scientists, Inventors
and Engineers
Nandalall Sukhdeo,
Ph.D.
Outstanding Individuals
Who Do Not Clearly Fit
Another Category
Carson E. “Chic” Young PE
Communications
Wallace S. Harrison
(not pictured, unable to attend)
http://www.pacparts.com
14 — August 2003
By Ed Clingman, ISCET Administrator
As NPSC 2003 passed on down the parade route it seemed to those of us who
were marching with the paraders that
something special and important was happening ... old friends who meet all too seldom allowed their exuberance to invade the
otherwise tranquil sense of being with their
warmth toward each other and the laughter combined with the dedication to leaving better prepared for tomorrow than they
were when they arrived. I wonder how the
parade watchers perceived this? Or was it
only a product of participation that allowed
the feeling at all?
How can ISCET better use the yearly
convention to further its programs and
goals in education and certification in the
electronics industries? If you’ve got ideas,
we need to know about them. Contact
ed@iscet.org or call 817/921-9101 ext. 18
to talk about it, or drop a line to: Ed
Clingman, ISCET Administrator, at
ISCET, 3608 Pershing Ave., Fort Worth,
TX 76107-4527
At any rate it’s all over, and life goes
on. Lots of happenings to look over.
Online Testing &
Learning
The New ISCET Online Testing was
demonstrated at the CA conference. Combined with the under-development online
learning will prove to be the tool of tomorrow for ISCET. It will open the gate to
efficient access for international testing, as
the online learning will to international distance learning. Online testing will go into
beta testing in September 2003 and in actual operation in October 2003. Learning
will be a little later since all the learning
material has to be input to system, which
takes some time.
In this demonstration the goal of ISCET
was presented: “ISCET will be the dominant and prestigious organization for certification and learning.”
Student Chapters
The ISCET Board gave the go-ahead for
changes to the Student Chapter program
benefiting the chapters as well as better
supporting the educational aspect of the
program. These changes will be put into
effect in September 2003. Chapters will
Viewing the Passing Parade — ISCET News and Views
be notified as to what these changes are.
Schools are about to begin their fall semesters. If you are a sponsor, please let us
know who the officers of your chapter are,
the address of your website if you have one,
and any projects you will begin in the chapter. We will disseminate news about chapters to all and attempt to keep you informed. E-mail patricia@iscet.org or
ed@iscet.org with your information.
FCC Testing
Many people don’t know that ISCET
gives the FCC examinations as an FCC
COLEM. FCC licenses are required for
many telecommunications applications,
including repair to transmitters and receivers used in the maritime and aircraft industries. An FCC license is a good thing
to have if you possess the knowledge required. Contact patricia@iscet.org for further information, or to arrange for testing.
Testing Updates
In the Test Manager’s report to the
ISCET Board, our Test Manager, Mr.
Leonard Bowdre, indicated which tests
were outdated and shared plans for updating them. When a timetable is arranged
details will be shared with you.
The NASTeC program will be in full
development and deployed by the year’s
end. This involves a complete overhaul of
the program to meet ISCET standards.
This program takes ISCET to the world of
Appliance Technician Certification and
learning. Lots of exciting things are poised
to happen in this program; stay tuned to
this “station” for details!
Tech Talk
Toshiba’s PJTV
Digital Convergence Alignment
That’s the Tech Talk article for this
issue ... but it’s too large to reprint in
the magazine. If you have interest in
this subject, which is currently being
presented to Toshiba’s ASC techs via
their own educational network, just go
to www.iscet.org and click on Members Only, then click on PJTV Digital
Convergence Alignment, which you
can print or download as a PDF file. If
you do not have Internet access write
us at: ISCET, Dept PJTV, 3608
Pershing Ave., Fort Worth, TX 761074527.
Next month’s Tech Talk article will
be on Toshiba’s PJTV, N2PSP Wide
Power Supply.
Is there something you would like
to see addressed in one of our Tech Talk
articles? Let us know and we’ll do our
best to fill your order. Contact
ed@iscet.org or write to the address
above.
The test we secured from CEA, The
Consumer Electronics Association, has
been in Committee Review and reported
out to the Board during NPSC 2003. This
also is a complete program to add to our
retinue. It will be several months before
definite plans are formulated and presented
to the Board ... but assuredly this will be
another important tool in ISCET’s plans
for the future.
Is your CET
REGISTERED?
Are you current with
today’s technology?
GET
REGISTERED!
Call 817/921-9101 ext. 19
or e-mail
info@iscet.org
for details.
15 — August 2003
A Few of the Many
Training Sessions ...
(cont’d from page 12)
http://www.repairworld.com
16 — August 2003
As I start my journey as the new NESDA
president, I ponder what my fellow peers
expect from me. We all have expectations
and some are very real, while others are
rather unrealistic. I would like to take this
time to explore and share my views about
expectations, and how I feel we can meet
or at the very least express them to each
other.
The president of any organization is expected to watch over and guide its members to help them achieve greater success
in their industry. It is extremely important
that he or she learns from the success and
failures of those who served before them.
Why reinvent the wheel, when you can
spend your precious time finding ways to
make it roll smoother and faster?
In the last few years many “nails” have
been placed on our road causing us to reevaluate our direction. Learning which
roads will lead us to prosperity and happiness is of utmost importance. One of my
expectations is to help all of us find the
best roads to travel and share those stories
with everyone. Knowing which direction
is correct is a direct result of many of us
traveling down the wrong road. Many of
us continue to travel the wrong way because it’s the way we have always gone;
it’s what we know best. The problem for
us is that this “road” has become almost
impassable. We need to find a new route. I
have my map books out, and hopefully our
NESDA team will be able to offer new
ways that will lead us to stability and prosperity.
We must also help our industry partners
understand not only our expectations but
also those of our clients. For quite some
time now we have seen many of the popular service categories disappear from our
benches, due to economics. Many of us
would like to see the manufacturers raise
the prices on their equipment when it’s
sold, providing everyone in this discipline
a chance to survive. We all know that we
would have a better chance of it snowing
in Florida in August than that ever happening. However, there are many new and
exciting products on the showroom floor
today such as plasma, LCD, LCOS, and
many others that are commanding enormous investments by the consumer. These
consumers have much higher expectations
than those who purchase conventional
product at the local box merchant.
When a client spends an enormous
amount for a product they expect to receive
world-class service. The current pricing
structure for warranty service on these
products doesn’t allow for the knowledge
and professionalism needed to provide
what these clients expect. Having parts
available immediately to achieve the repair
Incoming NESDA President’s Article
Expectations
by Brian Gibson CET
is paramount as well as providing retraining to the entire service community on
these new products. I view this as an important fork in the road, do we continue
going along as we always have or do we
ask for the road to be repaired? I believe
the answer is clear, and it is only through
the power of membership and respectful
discussion that our goals can be met.
I have expectations that we can and will
be heard on this and many other issues relating to our industry under my leadership.
The ultimate goal is not to beat up on any
one entity, it is to help all prosper.
Several new programs were launched
during the past year and I stand committed to see that we bring them to fruition.
FieldPower has been evolving since its inception, and I believe it is time for us to
get our arms around it and make it fly.
Through the help of our friends at
Hitachi, we are about to take this program
for its first real test drive and find out just
what this baby can do! Stay tuned — I
believe you will be impressed with the results. Our other great program, TechMate,
has been receiving fabulous support from
the manufacturing community and now it’s
time to find fuel to help get our most valuable asset, our own NESDAnet tips, into
our database. Many hours of hard work has
gone into both of these programs and I am
determined to see them fly.
It is going to be an exciting year for
me, and with your help and support, I
know that we can meet one another’s expectations.
Brian Gibson, CET
NESDA President
36 — When designing a carrier for large
screen and odd shaped heavy products,
mount foldable jointed handles, offset to
minimize back bending. This was sketched
for the assembly, depicting a wood and
pipe “stretcher” with up-set handles.
37 — Use the “Don’t Nix It — Fix It” brochure and picture from the NESDA website.
The presenter uses this in promotional mailings to education / school clients and prints
it on recycled paper with the RECYCLE
symbol prominently displayed.
38 — Sell anti-virus software to computer
clients. Become a dealer for “Command
Software” and sell downloadable legitimate professional licenses. Good profit,
great service.
This year Best Idea votes went to:
1) 12&13 2) 18&19 3) 35
The above are quick notes taken during
the session. Pictures, pass around’s and
verbal descriptions enhance the information. “Being there” is indispensable to effectively utilize this 60 minute idea tossing session.
Best Ideas Contest
(cont’d. from page 10)
17 — August 2003
Having just returned from the great
NPSC in Reno, I paused to reflect on the
path that led me to the ISCET presidency.
I thought it might be appropriate to share
a little bit of “where I’m coming from.”
Although I’ve been in the electronics industry for 40 something years (the exact
number is a secret), I didn’t become really
aware of NESDA until sometime in the
80’s. At that time it was referred to as the
“NESDA Convention.” After attending my
first convention, I became immediately
addicted, and haven’t missed one since.
The name was changed a number of years
ago to the NPSC (National Professional
Service Convention), but I am still sometimes guilty myself of referring to it as the
Reflections on
the Path to
the Presidency ...
by Jim Fellows CET/CSM
“NESDA” convention. I’m really doing a
disservice to ISCET when I do this, since
it truly is a joint convention of ISCET and
NESDA. Better recognition and promotion of ISCET throughout the electronics
industry is one of my goals for this year.
Although I had been a CET for a number of years, it wasn’t until the early 90’s
that Barbara Rubin (former Director of
Member Services) approached me and
asked if I would be interested in serving
on the Board of Governors. The next year
I was elected as one of the “Directors” of
the ISCET board. I also became immediately addicted to ISCET. The value of
training and certification, and the dedication to the industry of both the board and
the ISCET staff greatly impressed me. I’ve
always freely admitted that there are great
technicians that are not CETs, and there
are CETs that are not great technicians. I
do, however, stand by one statement: Anyone that studies for a CET certification
(even if they don’t pass the exam) will become a better technician. I’ve been personally involved in CET training for about
6 years now, and have seen many examples
of this improvement.
This is going to be an exciting year for
ISCET, with many new programs to be announced. I’ll talk more about these in future articles. The first challenge is to try
to carry on with all of the great things that
George Brownyard started in his two terms
in office. He’s going to be a tough act to
follow!!
I look forward to serving the ISCET
membership this year, and welcome any
questions or suggestions. I can be reached
at: jim.fellows@iscet.org
Jim Fellows CET/CSM
ISCET President
Incoming ISCET President’s Article
http://www.ayssoftware.com
18 — August 2003
Donald Adams
Don’s TV Hut
1614 South Combee Road
Lakeland, FL 33801(863) 668-9033 ; Fax (863) 668-8983
ddonstvrepair@aol.com
Steve Arales
Video Home Service
13605 Svec
Cleveland, OH 44120
(216) 752-5199
arales1@sbcglobal.net
Rudolph Barriga
R.B. Electronics
28251 Posey Ave
Madera, CA 93638
(559) 674-5149 ; Fax (559) 674-5149
rbarriga7@aol.com
Henry Bishop
Bishop’s TV & VCR Repairs
2817 Main Street
Ingleside, TX 78362
(361) 766-3593; Fax (361) 766-3594
bishopstv@pelicancoast.net
Ronald Clark
KRAL Electronics / KRAL Music, Inc.
2403 Ogletown Road
Newark, DE 19711
(302) 737-1300; Fax (302) 737-2566
ronclark@comcast.net
Dennis Co
ACT Electronic Center
915 Banawe Street cor G Roxas
Quezon City 1114, PH
(632) 366-9661; Fax (632) 365-5879
info@actelectronic.net
Marvin S. Cohen CET
Chip Quik, Inc.
195 Salmouth Rd. 1C
Mashpee, MA 02649
(508) 477-2264; Fax (508) 477-2982
chipquik@aol.com
George Collias
Starlit TV Service Center
22950 Harper Ave
Saint Clair Shores, MI 48080
(586) 772-1900
starlit1@earthlink.net
Dave Copestakes
DC Audio Video Systems
46 Exeter Street
Portsmouth, NH 03801
(603) 433-4393 ; Fax : (603) 433-4744
info@dcavs.com
Bruce Curtis
Curtis Castle Electronics
57 Bellefonte Ave
Lock Haven, PA 17745-1237
(570) 748-7580; Fax : (570) 748-7780
sales@castle.net
Jimmy Daughdrill
Daughdrill TV
44 Daughdrill Drive
Jasper, AL 35501
(205) 384-6996; Fax : (205) 384-6994
supertec@sonet.net
Rodolfo Davila, Jr.
Economy Electronics
2007 Austin Hwy
San Antonio, TX 78218
(210) 656-1523; Fax : (210) 656-9077
rbigape@cs.com
Sam Diliberto
TeleRx
5 Orchard Lane
Fairfield, NJ 07004
(973) 276-9260
diliberto@telerx.com
David Dresser
Oakland Radio & TV, Inc.
3901 Center Street
Tacoma, WA 98409
(253) 383-5277
davidd@oaklandradioandtv.com
Peter Fazio
Avalon Electronics
1665 Ridgewood Lane
Sarasota, FL 34231
(941) 544-6513
fazio.peter2@verizon.net
Greg Fifer
A & G Radio and TV Service
9000 South Cicero
Oak Lawn, IL 60453
(708) 424-6868
Kristin Franzen
Millennium Electronics Service
6121 Grand River Ave
Brighton, MI 48114
(517) 552-8869; Fax : (817) 552-8875
melectric8869@comcast.net
Phillip Gilbert
Gene’s TV
2116 South Main Street
Corbin, KY 40701
(606) 528-7174; Fax : (606) 528-7174
genes@sun-spot.com
Mike Glisson
Vision Electronics
17029 Ecorse Road
Allen Park, MI 48101
(313) 294-5555; Fax : (313) 294-5656
mikeglisson23@msn.com
Mark Gorman
Computype Service, Inc.
108 North 3rd Street
Manhattan, KS 66502
(785) 537-1075; Fax : (785) 537-1808
pots2@swbell.net
Rose Greenway
Pro-Motion Technology Group
29755 Beck Road
Wixom, MI 48393
(248) 668-3100; Fax : (248) 668-3101
roseg@pro-motion.us
Roman Griego
Five Star Electronics, LLC
1428 Mountain
Albuquerque, NM 87104
(505) 842-0476; Fax : (505) 246-0440
fivestarel@aol.com
Robert Handley
Walt’s TV
55 West Southern Avenue
Tempe, AZ 85282
(480) 968-4999; Fax : (480) 967-1244
rob@walts.com
Stewart Hay
ACME TV, Inc.
1735 North Wells Ave
Reno, NV 89512(775) 322-6571; Fax: (775) 322-6169
acmetv@sbcglobal.net
Jeremy Hine
AR Service Group
424 W University Ave, Ste B
Gainsville, FL 32601
(352) 367-1770; Fax: (352) 336-4218
jeremy@assemblyrequired.com
Tom Hoskins
Master Touch Electronics
105 East Ocean Ave
Somers Point, NJ 08244(609) 653-4426; Fax: (609) 926-3915
mtelectronics@comcast.net
Don Hughes
Ebeling’s Electronics
119 Marion Boulevard
Marion, IA 52302
(319) 377-1579
ebelings@msn.com
Jim Intartaglia
Dial Television Service, Inc.
2102 West Busch Boulevard
Tampa, FL 33612
(813) 933-2711; Fax: (813) 886-3027
dialtv1@juno.com
George Kakanjian
AAA TV Electronic
510-A South Vankorn Street
Alexandria, VA 22304
(703) 212-0509
aaatvelec@aol.com
Ernest Kennedy
Kennedy Satellite & TV
908 Forrester Drive
Dawson, GA 39842
(229) 995-5152; Fax: (229) 995-5152
kennedy4@alltel.net
Yong Kil
Washington Electronics
8118 Washington Blvd
Lakewood, WA 98498
(253) 588-5476; Fax: (253) 588-5476
yongkil@earthlink.net
Maurice Knight (Corporate)
APEX Digital Electronics
2919 East Philadelphia
Ontario, CA 91761
(909) 923-8686; Fax: (909) 923-9676
mknight@apexdigitalinc.com
Lars Koch
Eworks Pro, Inc.
4305 Vineland Road, Ste G-9
Orlando, FL 32811
(407) 835-0670; Fax: (407) 447-2985
larsk@eworkspro.com
New NESDA Members from 5/2/2003 to 8/1/2003
Tiberius Kraemer
Blue Star Electronics
3312 Silverton Road NE
Salem, OR 97303-2753
(503) 391-1491 ; Fax: (503) 391-1491
ty1k@comcast.net
Larry Leatherwood
L & J Electronics
2452 Davis Ave
Statesville, NC 28625
(704) 873-5412; Fax: (704) 873-3227
larryl@I-america.net
Robert Ledue
R.D.S.S Electronics
3615 Woodlawn Ave
Gurnee, IL 60031
(847) 623-8920; Fax: (847) 336-6347
drradio1@aol.com
Luis Llano
Home Theater Technical Services, Inc.
156 West Robertson Street
Brandon, FL 33511
(813) 662-1081; Fax: (813) 662-6997
luis.hts@verizon.net
Bruce Longfield
American TV - Service Centers
2601 Whalen Lane
Madison, WI 53713
(608) 275-7305; Fax : (608) 275-7359
bruce.longfield@americantv.com
Lou Margolis
Allied Electronics
18 Penn Road
Cranford, NJ 07016
(908) 276-8987; Fax: (908) 376-8987
tvparts@excite.com
Juan Mendoza
Frontier Television
3242 East Desert Inn Road, Ste 10
Las Vegas, NV 89121
(702) 731-1226; Fax: (702) 731-6337
frontiertv@hotmail.com
Ms Michelle
D.T. TV
1801 9th
Longview, WA 98632
(360) 423-6186; Fax: (360) 423-1782
dttv1@aol.com
Paul Miller
Dial Electronics
417 Park Ave
Scotch Plains, NJ 07076(908) 322-0101; Fax: (908) 322-8807
dial@totalcallisp.com
Dennis Miller
Florida 150, Inc.-Cons. Electronics Div.
2185 Watts Drive
Mims, FL 32754
(321) 385-1237; Fax: (407) 566-6163
dennis.miller@florida150.com
Shyleen Morris
Electronic Repair Services, Inc
4130 South Sandhill Rd, Ste A-13
Las Vegas, NV 89121
(702) 433-1030; Fax: (702) 433-7088
erslasvegas@aol.com
19 — August 2003
Wade Nelson
Wade Nelson TV
22178 Pico Street
Grand Terrace, CA 92313-5308
(909) 825-2287; Fax: (909) 825-5902
wade_nelson@msn.com
Mark Nurmi
Rochester TV Sales & Service
80 Chesnut Hill Rd
Rochester, NH 03867
(603) 332-5959; Fax: (603) 332-1894
maxi1@verizon.net
Timothy Papineal
TCP Electronic Service
22 Hunters Ave
Taftville, CT 06380
(860) 889-6366; Fax: (860) 889-3868
tcpelectronic@riconnect.com
Oscar Perez
Scott’s TV
337 North Emerald Rd., Apt. EE2
Greenwood, SC 29646
(864) 223-6076; Fax: (864) 229-7228
opm@inetgenesis.com
Gabriel Perez
APM Electronics
3600 Katy Freeway
Houston, TX 77007
(713) 869-5535
Wayne Pettit
Pettit’s House of Magnavox
605 South 10th
Mount Vernon, IL 62864
(618) 242-5876; Fax: (618) 242-5876
tvdoc13@juno.com
Richard Portnoy
TV Guy
6985 W 4th Avenue
Hialeah, FL 33014
(305) 822-0622; Fax: (305) 822-0622
tvguyrp@aol.com
Donald Ragno
Electro Dynamic
771 Anderson Ave
Cliffside Park, NJ 07010(201) 943-1195; Fax: (201) 943-1517
donragno@prodigy.net
Franco Romano
Stereo Component Service
870 Commonwealth Ave
Boston, MA 02215
(617) 277-4600; Fax: (617) 277-4658
pon2afr@yahoo.com
Bob Schmidt
Abby Electronics
4295 South 20th Street
Milwaukee, WI 53221
(414) 281-6602
Steve Setzer
Custom TV & Stereo, Inc.
DBA Mobile TV Service
1209 McHenry Avenue
Modesto, CA 95350
(209) 529-6534; Fax: (209) 524-4956
ctvservice@pacbell.net
Reza Shokohi
Reza Mobile TV Repairs/At Home TV
1881 Bluebell Drive
Livermore, CA 94551
(925) 580-4340; Fax : (925) 371-8528
shokohi@sbcglobal.net
Wally Simmert
Electronic Services Unlimited
1358 West Broadway
Missoula, MT 59802
(406) 721-9264; Fax: (406) 542-6205
electronicservic@qwest.net
Kahana Sizemore
S & S Electronic Repair
162 Locust Street
Dayton, TN 37321(423) 775-9441; Fax: (423) 775-9441
kahanasi@charter.net
Steven Sluder
Steve’s Audio-Video Service
5725 S Valley View, Ste 4
Las Vegas, NV 89118
(702) 212-4636; Fax: (702) 212-4637
s.sluder@att.net
Leon Small
Television Systems
423 Barre Road
Hardwick, MA 01037
(413) 477-6083; Fax: (413) 477-8441
lstvsys@gis.net
Jim Spicuzza
Pro-Tec Electronics
12 Crowley Street
Providence, RI 02909
(401) 521-9224
Niko Spiridakis
Frontier Enterprises, Inc.
5-121 Gertrude Avenue
Paramus, NJ 07652
(201) 368-9130; Fax: (201) 368-8405
niko@frontierservice.com
George Taylor
Technico TV
5153 SE Oetkin Way
Portland, OR 97267
(503) 777-0445; Fax: (503) 777-0445
technicotv@comcast.net
Don Van Sloten
Don’s Sight & Sound
1827 1st Avenue Southwest
Souix Center, IA 51250
(712) 722-2538; Fax: (712) 722-2539
dons@mtcnet.net
Roger Vandergriff
Diversified Electronics
237 South Cedar Avenue
South Pittsburg, TN 37380(423) 837-1740; Fax: (423) 837-1740
divelectronics@aol.com
Michael Warren
Video Services
408B Forby Avenue
Fort Worth, TX 76103-3567
(817) 654-9445; Fax: (817) 535-0382
jimwwcam@aol.com
George Weisgerber
Mountian Top TV
PO Box 67 / 174 Norton Rd
Oneonta, NY 12155
(607) 638-5684; Fax: (607) 638-9927
mttoptv@direcpc.com
Lisa Welton
CYBER-TEST, Inc.
448 Commerce Way
Longwood, FL 32750
(407) 260-5600; Fax: (407) 260-0922
lwelton@equipfix.com
Elmer Wieland
Wieland TV/VCR
237 Talbot Drive
Bedford, OH 44146
(440) 232-8653
elmer237@netzero.net
Warren Yamauchi
Video Service
10808 Biggie Street
San Leandro, CA 94577
(510) 544-7100; Fax: (510) 632-9199
Neville Young
General Electronics Corp.
214 E Robertson Street
Brandon, FL 33511
(813) 685-1900; Fax: (813) 681-3157
In Memoriam
The NESDA/ISCET family mourns the
loss of these and expresses our deepest
sympathy to their families and friends.
• Harold Haskovitz, founder and owner
of H&H TV and Electronics in St. Louis
Park, Minnesota passed away on May 2,
2003. He was a charter and life member
of NESDA. Harold and his wife Shirley
were regular attendees of NPSC.
Harold served as a Seabee in World
War II, and was one of the few courageous survivors of the first wave of the
battle of Iwo Jima, witnessing the
famous raising of the flag on Mount
Suribachi. He was also the founder and
past president of the Minneapolis
Electronics Dealers Association.
Memorial contributions may be made
to your favorite charity. Cards may be
sent to:
Shirley Haskovitz and family
H & H Electronics
2625 Louisiana Ave. S
St. Louis Park, MN 55426
• Larry Broschart CET, retired owner
of Consolidated Electronics Ltd.,
Portland, Oregon, died July 27, 2003.
He was one of the founders of ISCET,
had served as president of the Portland
Chapter of OPEA. He was a certified
Journeyman, held an FCC First Class
license, and received the International
Technician of the Year Award in 1981.
Graduate of Multnomah Electronics
College (now University of Portland
Multnomah School of Engineering), he
was a retired Major in the U. S. Air
Force and a jet fighter pilot.
• Gerald Reid, most recently Vice
President, Consumer Services & Facilities for SatisFusion, Inc., died July 17,
2003. In his career, which spanned over
35 years, he served executive positions
with Montgomery Ward, GE, Philips,
and Zenith. He was a long-time supporter and friend of EIA/CEA, NESDA
and the overall industry and will be
missed by all. Memorial contributions
may be made to The American Lung
Association in memory of Gerald Reid,
to assist research in finding a cure for
pulmonary fibrosis.
Welc
ome!
20 — August 2003
By Cary Citro, CEO
B&D Enterprises
In the semiconductor industry today
there are many different manufacturers,
logos, case styles, and part numbers. Here
is a brief overview of how to identify a part
by looking at what’s marked on the device.
Transistors — Most Japanese or Korean transistors will be marked with an A,
B, C, D, J, H or K prefix followed by the
part number. Japanese numbers are prefixed with a 2S, or a 3S (even though this
may or may not be marked on the part, depending on the case style) and Korean parts
with a KS, or KT (for such makers as KEC
or Samsung). Just because a part says
C2316 doesn’t mean it is a 2SC2316 made
by Sanken. Samsung also makes a
KSC2316, which is a different device altogether. Check the case style and the logo,
if any, on the device.
Did you know? — All Japanese semiconductor part numbers are registered to a
specific manufacturer by the EIAJ? (Electronic Industry Association of Japan) For
example Toshiba makes the 2SD1555, and
therefore that part number belongs to
Toshiba only. The only time you will see
D1555 on a part not made by Toshiba is
when a company not registered with the
EIAJ produces them, such as some Chinese semiconductor companies.
Did you know? – The Japanese transistor numbering system is organizedso that
you can tell what type of part it is just by
the number? For example all 2SA’s and
2SB’s are PNP types, all 2SC’s and 2SD’s
are NPN types, and all 2SJ, 2SK’s and
3SK’s are FET types with the J’s being P
channel, and the K’s being N channel.
Part Number Prefixes — Both the
Japanese and American manufacturers use
families of prefixes that can easily identify what the manufacturer of the device
is. See the chart at bottom right for some
examples.
There are many more families of components made by many other manufacturers. Also these prefixes are a good general
rule of thumb, not an exact science. Since
so many manufacturers of semiconductors
exist there will always be exceptions to this
guideline, but for 98% or so these guideProService Technical Corner — What is it? How to Identify a Semiconductor
dard device can be done anywhere as long
as you get a device that is not re-branded,
pulled, or a cheap imitation. STR-S6301
is a Sanken device, period. Buying from a
consumer product division verses a nonconsumer product source is irrelevant. You
either get a Sanken IC, or you do not. To
say that one source is “OEM” when another source is “generic” is redundant. The
part meets Sanken specification, or it does
not. In a case like the STR-S6301 there
are very little chances of getting a fake
device because the IC is difficult to produce, unlike a H.O.T., which can be readily
faked.
The same can be said of the Sanyo STK
series. These also would be very difficult
to fake. The chart on the following page
shows the basic supply chain of semiconductors.
It is up to you as to where you source
your semiconductors, but always be sure
to use a source that will guarantee their
parts to be new and originally manufactured by the correct semiconductor makers. I hope this information is of assistance
to you and if you have further semiconductor questions, please don’t hesitate to
call our engineering department at
814/757-8300.
Examples of Part Number Prefixes
CTB, CTG, CTM, and CTU prefixes = Sanken diodes
CXA, CXB, and CXK prefixes = Sony Integrated circuits
DBA, DBB, DCA, DFB, DFC, and DFD prefixes = Sanyo diodes
DTA, DTB, and DTC prefixes = Rohm transistors
ERB, ERC, ERD, ESAC, ESJA, and ESJC prefixes = Fuji diodes
FMB, FMG, FML, and FMU prefixes = Sanken diodes
FT prefixes = Fujitsu Integrated circuits
HA, HB, HC, HD, HG, HM and HS prefixes = Hitachi Integrated circuits
LA, LB, LC, and LE prefixes = Sanyo Integrated circuits
SI, STR, STRD, STRM, STRS and STRZ prefixes = Sanken Integrated circuits
SLA, SMA, and STA prefixes = Sanken transistor arrays
STK prefixes = Sanyo thick film IC’s
TA, TB, TC, and TD prefixes = Toshiba Integrated circuits
UPA, UPB, UPC, and UPD prefixes = NEC Integrated circuits
VPA, VPH, VPM and VPS prefixes = Sanyo video packs
lines will be correct. Again, check your
case style, know your spec, and look for
logos on the device.
OEM? Or not OEM? — I hear this
statement made many times by service
people that think that buying a semiconductor from the consumer goods division
parts source, or one of their distributors, is
the only way to ensure that they get an
“OEM original device.” Consumer product groups of certain Japanese companies
have completely different divisions that
manufacture the semiconductors. They buy
their parts from the semiconductor divisions, or their distributors. The division that
makes the TV doesn’t make the semiconductor. So just because you don’t buy the
device from a consumer product parts depot, or one of their distributors, doesn’t
mean you’re not getting an original device.
The correct semiconductor manufacturer
makes it and it meets published specs, or
it doesn’t. Don’t get me wrong, some consumer product divisions do have semiconductors specially made, tested and sorted,
programmed, or branded with internal
house or schematic numbers. Sometimes
you must deal with the consumer divisions
to get a custom part, there’s no way around
it. But, buying a component that is a stan21 — August 2003
by Wayne Markman
Industry Relations Chairman
NESDA has a solid relationship with
manufacturers, service contract providers,
claims processors, parts distributors, dealers, and basically every member of our
industry. Our industry partners are willing
and eager to listen to us.
The Industry Relations Committee has
a history of resolving issues that may be
difficult for an individual company to resolve. The committee has the ability to find
and contact the appropriate parties to discuss both sides of many disputes. We have
had tremendous success in the past resulting in servicers being paid thousands of
dollars for claims that members couldn’t
get resolved.
The committee also has the ability to
present issues (other than just claims) to
our industry partners in an effort to improve virtually every aspect of how our
industry does business. The committee is
particularly interested in ideas regarding
standardizing many of the tasks that we
currently must perform differently for each
manufacturer or contract provider. This has
been an ongoing challenge for many years
(in other words, we have struggled and
have achieved small gains at best) but we
are determined to continue the effort to improve our plight.
The NESDA Industry Relations Committee — At your service!
How can NESDA members and
NESDAnet get involved?
1. REQUEST ASSISTANCE FROM
THE COMMITTEE. This can be done by
e-mail, fax or letter. Requests MUST include documentation of the problem, such
as copies of unpaid claims and what steps
have already been taken to resolve the issue, include dates whenever possible. Parts
distributor issues must include copies of
pertinent documents such as invoices,
tracking numbers etc. E-mailed requests
MUST have a heading pertinent to the issue or simply titled “IR Request for Assistance.”
2. Industry issues and ideas should be
discussed openly on NESDAnet (obviously) but don’t assume that the committee will pick up the thread and take any
action. (so much e-mail and so little time)
Simply ask and the committee will get involved. If we don’t respond, e-mail again
or call either the committee chairman or
NESDA President Brian Gibson. Try to be
realistic, but not restrained (we all would
love manufacturers to raise the price of
VCR’s back to $800, but get real).
We understand that frustration can result in the need to vent immediately and
NESDAnet is the perfect way to vent, however if you think that the Industry Relations Committee can help, feel free to contact us. We have set up an e-mail address
for easy access to the committee,
IndustryRelations@att.net.
Try to remember that committee members are volunteers who must run their
businesses daily as well as serve the
NESDA board and membership. Let’s
work together to make our industry better.
Wayne Markman
Industry Relations Chairman
1935 State Street
Hamden, CT 06517
203-776-9123, 203-785-1562fax
Editor’s Note: NESDA members who
want to take advantage of the service provided by the Industry Relations Committee, can get a Request for Assistance form
inside NESDA Members Only at
www.nesda.com/members.
Wedding Bells — Congratulations
and Best Wishes to NESDA/ISCET
Associate Editor Stephanie Peistrup,
who married Matthew Miller on
August 2, 2003.
<<< Semiconductor Supply Chain >>>
Semiconductor Maker
(i.e. Sanyo Semiconductor Japan)
Direct Sales Offices
(i.e. Sanyo Semiconductor USA)
Authorized Distributors
(i.e. B&D Enterprises)
Consumer Product
manufacturers
(i.e. Sanyo Fisher)
Consumer Parts Divisions
(i.e. Sanyo Fisher Service)
Consumer Product
Distributors
22 — August 2003
Welcome New CET’s:
Passed Journeyman Exam
from 5/8/03 to 8/4/03
William Patterson, CA
Gerald G. Randall ................................... Attalla, Al
Linda Altman, CA
Jean-Claude Peck ...................... Bloomington, Ca
George Weiss, CA
Glen L. Wolfe ............................. Carpentersville, Il
Michael DeBourbon, CA
J. Douglas Ferguson ..................... Indianapolis, In
ISCET
Patrick J. Horgan ............................ Claremont, Ca
Donald N. Humphries ..................... San Diego, Ca
Mikael A. Schiold ..................................... Ione, Ca
Sid R. Wilson ................................. Springfield, Mo
Gary P. Moore, CA
David M. Franklin ............................... Paducah, Ky
Roger W. Fullwood, CA
Arthur L. Chapman Jr. ................... Fayetteville, Ar
Thomas D. Fraczak .......................... Edmonds, Wa
Kesava Murthy ................................... Belleville, Mi
Bernardo-Gomez Juarez, CA
Mario Garcia-Irigoyen ....... Caliacan, Sinaloa, Mex
Heriberto Garcia-Vargas ................ D.F., D.F., Mex
Guillermo Gonzalez-Flores
Fresnillo Eacatelas, Mex
Carlos Hernandez-Flores
Ixtaczoquitlan Ver C.P., Mex
Hector Ibarra-Martinez ...................... Mexico, Mex
Jose A. Moreno-Reyes ....................Durango, Mex
Ignacio Salas-Lopez ....... Juarez, Chihuahua, Mex
Cesar L Saucedo-Reyes ......... Saltillo, Coah, Mex
David Teruel-Martinez ................. Chihuahua, Mex
Fernando M. Zuniga-Romero ................... D.F. Mex
Linda L. Funk
Lorenzo J. Paul ......................................... York, Pa
Norman Ahlhelm, CA
Dustin L. Laferney................................. Killeen, Tx
Iutisone Tiliaia, CA
Adrian Aguirre ...................................... El Paso, Tx
Jose Cuellar ......................................... El Paso, Tx
Christopher M. Myrick .......................... El Paso, Tx
Luis A. Robles ...................................... El Paso, Tx
Arturo Torres, Jr. .................................. El Paso, Tx
Frank Valverde ..................................... El Paso, Tx
Edward Reilly Jr., CET/CA
Andrew K. Raveling .............. North Las Vegas, Nv
Welcome New Associates:
Passed Associate Exam
from 5/8/03 to 8/4/03
Lazergrade
David M. Brooks .......................... Jacksonville, Nc
Trevor O. Declercq ............................ Brooklyn, Ny
Yong Rang Kim ................................. Thornton, Co
Randall E. Mckinney .................... Goldendale, Wa
Royce A. Mydler ................................. Du Quoin, Il
Patrick K. Oflaherty .................. San Francisco, Ca
Andrew Schultz .................................. Cinebar, Wa
Lukas J. Wolak ..................................... Denver, Co
Tony C. Jetton, CET/CA
Gregory D. Hudson .............................. Hayden, Al
Welcome New Associates & CET’s
Sandi Merris, CA
Harry Slomowitz ........................Walnut Creek, Ca
Raymond Miles, CET/CA
Camile Gilberto Acedo ................ San Marcos, Ca
Camile Jason M. Holmes ............... San Mateo, Ca
Camile Robert Powick ...................... Hesperia, Ca
Camile Scott J. Proskow ............ Pismo Beach, Ca
Jim White CET/CA
Robert J. Redmond ........................ Inglewood, Ca
Alan C. Besore, CET/CA
Claudil Alezi ................................ Delray Beach, Fl
Dwain R. Beckford .......................... Lake Worth, Fl
John N. Eubanks, CET/CA
Ala Adham .................................... Jacksonville, Fl
Matthew J. Murdaugh ................... Jacksonville, Fl
Joshua J. Murdock ........................ Jacksonville, Fl
William M. White ............................. Livingston, Tn
Stewart A. Wilson ......................... Jacksonville, Fl
ISCET
Robert H. Chrisman ................................. Ione, Ca
Luu Huu Dung .................................. Antelope, Ca
Ronald G. Hanes, Jr. ............................... Ione, Ca
Mark C. Hungerford ............................Portland, Or
Roger D. Smith, CA
Alexander G. Lee ................................ Bushnell, Fl
J. J. Villademoros CET/CA/Ph.D.
Chad W. Debusk ................................ Key West, Fl
Ryan C. Denicourt ............................. Key West, Fl
Robert L. Doering ............................ Clearwater, Fl
Paul J. Ferlita ....................................... Hudson, Fl
Christopher P. Flynn ............................... Ocala, Fl
Nathan A. Glenn .................................... Tampa, Fl
Norman G. Gooch ............................. Key West, Fl
Ronald D. Herring .................. Summerland Key, Fl
Steven R. Holland ........................... Zephyrhills, Fl
Mark A. Hutchins ..................... Tarpon Springs, Fl
Garett P. Kopp .................. Green Cove Springs, Fl
Justin T. Lawrence ............................. Key West, Fl
Luis Llano ..................................... Brandon, Fl; 87
Robert S. Mcgall ................................. Brandon, Fl
Brian K. Morgan ....................................... Largo, Fl
Luis Ojeda, Jr. ....................................... Tampa, Fl
Raymond A. Soloman ............................ Tampa, Fl
Saburou T. Tittle ................................. Key West, Fl
Tim Wiggins, CA
Mark D. Jackson .................................. Moscow, Id
Louis W. Beehler, CA
Tracey A. Mcsweeney ..................... Mishawaka, In
Michael DeBourbon, CA
Scott A. Hudson ............................ Indianapolis, In
Matthew A. Dillman, CA
Alva W. Buck ..................................... Evansville, In
Russel Lynd, CA
Maurice D. May ................................... Bedford, Ky
R. Allen Shotwell, CA
David A. Lemay .............................. Terre Haute, In
Harold A. Padgett .................................... Lyons, In
Jeffrey E. Wilson ................................ Rosedale, In
Donald W. Williams CET/CA
Dean A. Hall ..................................... Vincennes, In
Donald S. Lips ................................. Vincennes, In
Jacob Ty Reinhart .......................... Fort Branch, In
Paul A. Vonderwell ........................... Vincennes, In
Stanley Creitz, CET/CA
Dustin W. Enns ....................................... Beloit, Ks
Warren A. Keiss ................................ Haysville, Ks
Eric E. Melton ......................................... Edna, Ks
Keith E. Knos, CET/CA
Don L. Seeger .................................. Goodland, Ks
Rod D. Moore, CA
Karen K. Alexander .............................. Wichita, Ks
Alan D. Austin ...................................... Wichita, Ks
Frank J. Baker ...................................... Wichita, Ks
Martin G. Brennan ............................... Wichita, Ks
Debra K. Clark ..................................... Wichita, Ks
Michael R. Clasen ............................... Wichita, Ks
Gene A. Defalco .................................. Wichita, Ks
Mark E. Drake ...................................... Wichita, Ks
Mark D. Ely .............................................. Derby, Ks
Shawn P. Fox ...................................... Augusta, Ks
Russell J. Frazee ............................ Wellington, Ks
Scott A. Giesen ................................. Douglass, Ks
Christopher M. Gore ............................ Wichita, Ks
Aaron C. Gregor .................................. Winfield, Ks
Elizabeth M. Gresham ......................... Wichita, Ks
Frank J. Hackenburg ............................ Wichita, Ks
Bradley J. Happy .......................... Belle Plaine, Ks
Patrick W. Hatfield ................................ Cheney, Ks
Grant H. Haws .................................. Douglass, Ks
Leonard Henderson ............................. Wichita, Ks
Tammara D. Hodge .............................. Wichita, Ks
Dean J. Huntsman ............................... Wichita, Ks
Craig S. Jones ................................... Caldwell, Ks
Greg A. Jones ...................................... Wichita, Ks
Jonathan L. Jones .............................. Winfield, Ks
Christopher A. King .......................... Haysville, Ks
Jason D. Lacoss ................................ Mulvane, Ks
Viet Quoc Lam ..................................... Wichita, Ks
Jerry L. Lawson .................................. Augusta, Ks
Christina D. Le ..................................... Wichita, Ks
Thuy Phoung Le .................................. Wichita, Ks
Brandon J. Legleiter ............................ Wichita, Ks
Raymond H. Mast ................................ Wichita, Ks
Dean E. Mccleary ................................ Wichita, Ks
Mark S. Mcclurg ................................... Wichita, Ks
Kenneth M. Meyer ................................ Wichita, Ks
Cynthia A. Milam ................................. Wichita, Ks
Chalam Mimkratore ............................. Wichita, Ks
Donny Nagel ....................................... Andover, Ks
Hau T. Nguyen ..................................... Wichita, Ks
Thanh P. Nguyen ................................. Wichita, Ks
Dzung Ngoc Ninh ................................ Wichita, Ks
Michael K. Nurse ................................. Wichita, Ks
Devon S. Olson .................................... Wichita, Ks
John S. Perez ...................................... Wichita, Ks
Michael V. Pham .................................. Wichita, Ks
Toan Tan Pham; Wichita ........................................
Reva J. Powers .................................... Wichita, Ks
Nick B. Pranouphong ........................... Wichita, Ks
James D. Purcey .................................. Wichita, Ks
Dave E. Richardson, Jr. ...................... Colwich, Ks
Kathy J. Riedl ....................................... Wichita, Ks
Michael M. Roby Jr. ............................. Wichita, Ks
Terry L. Rogers ................................ El Dorado, Ks
Timothy H. Rogers .................................. Kechi, Ks
Ryan C. Slack .............................. Belle Plaine, Ks
Kenneth Solo ....................................... Cheney, Ks
Phatsada Soundara ............................. Wichita, Ks
Curtis L. Streit ...................................... Wichita, Ks
Randall S. Swisher .............................. Wichita, Ks
Travis E. Thorburn ............................ El Dorado, Ks
Dawn N. Tran ....................................... Wichita, Ks
Hung Tran ............................................ Wichita, Ks
Luan Gia Tran ...................................... Wichita, Ks
Thang Duc Truong ............................... Wichita, Ks
Scott A. Waddell .................................. Wichita, Ks
Jacob C. Weiss ................................. Haysville, Ks
Theodore White ................................... Wichita, Ks
Curtis K. Williams ................................ Wichita, Ks
Mitchell E. Williams .............................. Wichita, Ks
Hassell H. Craft, CA
Joseph A. Carrington ..................... Winchester, Ky
William N. Kirk ................................. Lexington, Ky
Stephen H. Mullins ...................... Georgetown, Ky
Jeffrey W. Peters ...................................... Paris, Ky
Stephen K. Reed ............................. Versailles, Ky
23 — August 2003
Gary P. Moore, CA
Adam W. Cavitt ................................. Ledbetter, Ky
Tiffany L. Davis .................................. Mayfield, Ky
William J. Fuller ..................................... Wingo, Ky
Mark D. Lamb........................................... Kevil, Ky
Gerald C. Monical .............................. Paducah, Ky
William J. Neville ............................... Bardwell, Ky
Mark D. Pfister ......................................Benton, Ky
Michael A. Robbins ......................... Union City, Tn
Daniel J. Waddy ................................ Ledbetter, Ky
Dustin A. Warren .................................... Martin, Tn
Justin M. Wilhelm ............................... Paducah, Ky
Don Creech, CET/CA
Paul M. Hauser .................................. Deridder, La
Dr. I. F. Creel, CET/CA
Joseph A. Hansen ............................ Spokane, Wa
Jesse W. Hutchins ...........................Port Barre, La
Kenny K. Schulenburg .................... Columbus, Ne
Edward B. Zeringue, Jr. CA
Kreg E. Hoag ..................................... Gulfport, Ms
Charles G. Stumpf, Iii ...................... Covington, La
Michael A. Bochnak, CA
Andrew A. Kidwell .............................Beltsville, Md
Earl Tickler, CET/CA
Akin A. Fadeko ..................................... Severn, Md
David L. Lynch ................................. Baltimore, Md
Donna L. Morsberger ............................ Laurel, Md
Deangelio L. Scott ........................... Baltimore, Md
Rodney J. Smith ............................... Baltimore, Md
Ermias Tessema .............................. Baltimore, Md
Miriam A. Bonanfant, CA
Jose A. Cruz-Cruz
Tequisquiapan, Queretaro, Mex
Manuel Estrada-Gomez
Miguel Hidalgo, D.F, Mex
Leobardo Farfan-Gracian
Nezahualcoyotl, Edo, Mex
Andres A. Garcia-Chavarria
Iztapalapa, D.F., Mex
Enrique A. Gonzalez-Lopez .......... Ecatepec, Mex
Domingo Hernandez Castillo
Nezahulcoyotl, Mex
Jorge L. Hernandez-Cardenas
Miguel Hidalgo D.F., Mex
Marco-Polo Victoria ................ Iztacalco, D.F., Mex
Gerardo Ruiz Delgado, CA
Luis A. Oviedo-Orozco ..................... Cancun, Mex
Jose C. Rodriguez-Torres
Cd Acuna, Coahuila, Mex
Juan H. Soto-Ramirez ...... Culiacan, Sinaloa, Mex
Daniel Metzger, CA
Alan Moore .......................... Dearborn Heights, Mi
Benjamin J. Solomon ....................... Southgate, Mi
Thomas L. Allen, CA
Kevin G. Bevard .................................... Fulton, Mo
Shane M. Brixey .................................. Mexico, Mo
Aaron D. Cochran ......................... Middletown, Mo
Dustin L. Creed .................................... Mexico, Mo
Kyle W. Culbertson .............................. Mexico, Mo
Olin L. Hendrix ..................................... Mexico, Mo
Jeremy U. Mcguire ............................... Mexico, Mo
Derek E. Stuckenschneider ......... Martinsburg, Mo
Aaron M. Wimmer ................................ Mexico, Mo
Anthony Baratta, CET/CA
James M. Kopczyk .................................. Nutley, Nj
Lynn Orlowski, CA
Murray Williams, Jr. ..................... Bordentown, Nj
James L. Fellows CET/CSM/CA
Justin D. Boisey ................................ Syracuse, Ny
Ronald J. Bourdon ............................ Syracuse, Ny
Frank M. Chernesky ....................... Canastota, Ny
Ronald J. Cook, Jr. ......................... Canastota, Ny
Shawne P. Dixon ........................... Fayetteville, Ny
Jerry C. Heath ................................ Watertown, Ny
Paul G. Herlihy ...................................... Cicero, Ny
Stephen Hines .................................... Kirkville, Ny
Kenneth C. Hurlbert ......................Cincinnatus, Ny
Michael D. Munson ........................... Syracuse, Ny
Mark W. Nettnin .......................... Baldwinsville, Ny
Boyd R. Raymond ............................. Syracuse, Ny
Angelo A. Rivizzigno ..................... Constantia, Ny
Karl M. Schond ................................. Syracuse, Ny
Adam D. Scicchitano ........................ Liverpool, Ny
Jeremy J. Segerlind .......................... Hannibal, Ny
Teresa A. Shuba .......................... Chittenango, Ny
Charles W. Smith ........................... Watertown, Ny
Christopher J. White ............................ Auburn, Ny
Patti Ball, CA
Dale A. Faulkner ................................... Albany, Or
Jeffery D. Gurke .................................... Albany, Or
Douglas B. Johnson ............................. Albany, Or
Steve L. Wacken ................................... Albany, Or
Douglas O. Weiss ........................... Springfield, Or
Justin F. Welch ................................... Corvallis, Or
George Doersch, CA
John C. Burns ........................................ Selma, Or
Troy M. Edwards ............................Eagle Point, Or
Joseph G. Ellis ............................. Grants Pass, Or
Danny D. Gates ........................... Grants Pass, Or
Bert U. Illmann ............................ Central Point, Or
Jesse G. Jenny ................................... Medford, Or
Shane D. McDonald ............................ Medford, Or
Raymond H. Price, CET/CA
Edward S. Chapin .......................... Vancouver, Wa
Linda L. Funk
David Hoffman ................................ Marysville, Pa
Mark W. Murray Jr. ........................... Columbia, Pa
Aaron D. Reitenbach ................ Elizabethtown, Pa
Juan T. Roque ................................. Harrisburg, Pa
L. A. Leibensperger, CET/CA
Robin A. Barth ............................. Stroudsburg, Pa
Eric L. Butcher .............................. Gilbertsville, Pa
Francis W. Flexer .............................. Tamaqua, Pa
Brian G. Ford ................................... Allentown, Pa
Jessica A. Hoppes ...................... Lenhartsville, Pa
Thomas Hudak, Jr. ........................... Olyphant, Pa
Justin C. Kelley ............................. Harleysville, Pa
Chad J. Kramer ................................. Kutztown, Pa
Christopher D. Layton ...................... Macungie, Pa
James T. Marolo ................................ Hazleton, Pa
James P. Mazza ........................... Wernersville, Pa
Jason E. Miller ........................ Nuremberg, Pa; 88;
Timothy S. Mokris ............................ Allentown, Pa
Nathan S. Personius ................... Rock Stream, Ny
Aaron M. Reinert ......................... Breinigsville, Pa
Jonathan D. Rizzo ................................ Pittston, Pa
Chris M. Sathe ..................................... Auburn, Pa
Derrick L. Sullivan ............................. Towanda, Pa
Karl R. Watts .................................... Allentown, Pa
Derek A. Williams ........................... Fleetwood, Pa
Bohdan Edward Borowik, CA
Marek J. Debski ............................ Krakow, Poland
Andrzej R. Golinski
Tymbark, Makopolska, Poland
Jerzy M. Golinski .................... Nowy Sacz, Poland
Wanda H. Kowalczyk ................. Zyrardow, Poland
Andrzej J. Kubiak .......................... Krakow, Poland
Marek P. Pogoda ............................... Lodz, Poland
Zbigniew K. Tomczyk ............ Zbrostawice, Poland
Andrzej L. Ziecik ....................... Zakopane, Poland
Karol A. Zmyskowski .................... Pkonsk, Poland
David W. Versteeg, CET/CA
Julie A. Bent ..................................... Hitchcock, Sd
Joshua J. Birdsall ......................... Hot Springs, Sd
Derek E. Danilko ................................. Mitchell, Sd
Jeffrey W. Fernau ............................ Rapid City, Sd
Jason C. Harry .................................... Midland, Sd
Kyle A. Irby ........................................... Gillette, Wy
Aaron T. Johnson ................................ Mitchell, Sd
Joshua D. Kurtenbach ........................ Mitchell, Sd
Christopher R. Lamont .................... Ellendale, Nd
Richard A. Mcdonald ............................. Huron, Sd
Travis A. Schmitz ................................... Naper, Ne
Adam P. Vanoverschelde .................... Mitchell, Sd
Jacob R. Williams ............................ Spearfish, Sd
Vickie Jackson, CA
James L. Hixon ................................. Ringgold, Ga
Zachary D. Waller ............................. Ooltewah, Tn
Norman Ahlhelm, CA
Roberto Castorena ............................... Killeen, Tx
Gregory L Ducote ................................. Killeen, Tx
Rodney A. Lawson ................................ Killeen, Tx
Steve Q Morris ........................ Copperas Cove, Tx
Mack Blakely
Gary H. Hitchcox ................................. Denton, Tx
William Burrow
Adam L. Lowther ............................ Rising Star, Tx
Donnie W. Miekos ......................... Sweetwater, Tx
Jossue U. Sauceda ....................... Sweetwater, Tx
Robert G. Gonzalez
Harvinder S. Binning .......................... Edinburg, Tx
Oscar Flores ....................................... La Feria, Tx
Eddiberto Guajardo ............................. Mission, Tx
Tito E. Medina ..................................... McAllen, Tx
Jesus P Sanchez ................................. Mcallen, Tx
Rene Solis .............................. Rio Grande City, Tx
Juan A. Zuniga ................................... Edinburg, Tx
James Harris, CET/CA
Paul E. Larue ..................................... Kempner, Tx
Alphonso Powell ...................... Harker Heights, Tx
Jon M. Richardson ........................... Nolanville, Tx
Abdulghani Ali Tabbara ........................ Killeen, Tx
Iutisone Tiliaia, CA
Armondo Gonzalez .............................. El Paso, Tx
William P. Grady .................................. El Paso, Tx
David A. Holguin .................................. El Paso, Tx
Michael A. Jones ................................. El Paso, Tx
Christina Mosqueda ............................ El Paso, Tx
Pedro A. Parra ..................................... El Paso, Tx
Juan J. Perez ....................................... El Paso, Tx
Daniel S. Salinas ...................... Sunland Park, Nm
Manuel Q. Soto ............................. San Elizario, Tx
Joseph A. Wendel ................................ El Paso, Tx
Martin Zamarripa ................................. El Paso, Tx
Barry L. Fichter, CA
Marc J. Dion ........................................ Waldorf, Md
Steven M. Hutchings ....................... Alexandria, Va
Jerry Hartley, CET/CA
Jacob E. Thomas ...................... Coleman Falls, Va
Edward Reilly Jr., CET/CA
Edward S. Deguzman ..................... Las Vegas, Nv
Kenneth R. Layman ........................ Las Vegas, Nv
Eric J. Thompson ........................... Henderson, Nv
James C. Shambow, CET/CA
Jay E. Simon .......................................Portland, Or
Dylan White ........................................Portland, Or
Mark S. Zuniga ...................................Portland, Or
David Skeen, CET/CA
Agerico P. Adrendain ........................ Puyallup, Wa
Eric N. Deckard .................................. Olympia, Wa
Dan J. Ehrenheim .............................. Tacoma, Wa
Austin L. Elliff .................................. Eatonville, Wa
Donald E. Erwin ................................. Tacoma, Wa
Gerald C. Gordon ...................... Port Orchard, Wa
David W. Lawson ............................... Tacoma, Wa
Erik T. Risinger .............................. Gig Harbor, Wa
Garry D. Streeter ................................ Tacoma, Wa
Jeff Paschke, CET/CA
Timothy A. Foth ................................. Oshkosh, Wi
24 — August 2003
http://www.tritronicsinc.com

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